Returns & Exchanges

At KAYALI, we want you to be completely enamored with your new fragrance experience. If you are not entirely satisfied with your purchase, we offer a 30-day window for returns on products in their original, unopened packaging.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return.

2

Pack Your Fragrance

Carefully place the unused product in its original luxury box and secure it within a sturdy shipping carton to prevent damage during transit.

3

Affix Shipping Label

Download and print your prepaid return shipping label from the portal and attach it clearly to the outside of your package.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund back to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing